How to Access MySHR on iPhone 15


MySHR (My Student Health Record) is the online patient portal that allows University of Southern California students to access their health records and communicate with their healthcare providers at USC Student Health. With MySHR, students can view lab results, request appointments and prescriptions, email their providers, and more.

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The MySHR patient portal is optimized for desktop web browsers. However, it can also be accessed on mobile devices like the iPhone 15. This guide will walk through the steps to access it on an iPhone 15, from activating your NetID to troubleshooting any issues that arise.

Activating Your NetID

The first step to accessing MySHR is ensuring you have an active USC NetID. Your NetID allows you to access many USC online services, including My SHR.

To activate your NetID:

  1. Go to
  2. Click on “Activate Account.”
  3. Enter your 10-digit USC ID number and date of birth.
  4. Create a password and set up your security questions.

Once you have an active NetID, you must wait up to 48 hours for your MySHR access to be available. You will receive an email when your account is ready.

Logging In to MySHR

When your access is ready, you can log in to MySHR on your iPhone 15:

  1. Open the Safari web browser on your iPhone.
  2. Go to
  3. Enter your login name (this is usually your email address) and password.
  4. Click “Sign In.”

You will then be brought to your MySHR home page.

Troubleshooting Login Issues

If you have trouble logging in to MySHR on your iPhone, there are a few steps you can take:

  • Double check that you are using the correct login name and password. Your login name is typically your USC email address.
  • Make sure you have waited the full 48 hours since activating your NetID for your MySHR access to become available.
  • Try clearing your Safari browser history and cookies, then attempt logging in again.
  • Try accessing MySHR on a desktop computer to see if the login issue is specific to your iPhone.
  • Take a screenshot of any error messages you receive when attempting to login.
  • Email with your screenshot, full name, date of birth, and 10-digit USC ID. The technical support team can further investigate and resolve any login issues.

Using Find My vs. MySHR on iPhone

It’s important to note that the Find My app available on iPhones is an Apple service and is not related to MySHR. The Find My app allows you to locate your Apple devices and share your location with friends and family.

this is strictly the patient portal for USC Student Health. Accessing Find My will not give you access to view your health records on MySHR. They are separate apps and services.

Additional Troubleshooting

If you encounter any other issues using My SHR on your iPhone 15, here are some troubleshooting tips:

  • Refer to the Troubleshooting Guide from USC Student Health. This covers many common questions and issues.
  • Make sure your iPhone software is up-to-date, as older iOS versions may not support all MySHR features.
  • Try clearing your Safari browsing history and cookies again.
  • Access MySHR from a different device like a laptop to see if the problem persists.
  • Take screenshots of any error messages and send them to along with details to identify your account.
  • Call the USC Student Health IT Help Desk at 213-740-9355 (WELL) for live support.


Accessing your health records through MySHR allows you to take an active role in managing your health as a USC student. By following the steps outlined in this guide, you can successfully log in and start using the MySHR portal on your iPhone 15. Activate your NetID, give it 48 hours to propagate, and then login using your USC credentials. If any access issues occur, troubleshoot by clearing cookies, trying other devices, sending screenshots of errors, and contacting technical support. With the proper troubleshooting, you’ll be able to conveniently access anywhere using your iPhone.

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