Introduction
Pixlr is a popular photo editing app available on iOS devices. It provides users with powerful tools to edit photos directly on their iPhones or iPads. However, some users have reported getting an “Open image with URL” error when trying to open images in Pixlr.
This error prevents users from editing images in Pixlr using a URL. When you try to open an image using its web address, Pixlr fails to load it and shows the “Open image with URL” error message instead.
In this comprehensive guide, we will discuss different methods to fix this issue and open images with URL successfully in Pixlr on your iOS device. Whether you are using an iPhone or iPad, these troubleshooting tips will help you resolve the problem and use Pixlr seamlessly.
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Clearing Browser Cache
The first thing you should try is clearing the browser cache and history. Browser cache stores website data locally on your device. Over time, accumulated junk files and corrupt data can cause issues like the “Open image with URL” error.
Here are the steps to clear cache on popular iOS browsers:
Safari
- Open Settings on your iPhone/iPad
- Tap on Safari
- Go to Advanced > Website Data
- Tap on Remove All Website Data
This will clear all history, cookies and cache data in Safari.
Google Chrome
- Launch Chrome and tap on the More icon (three dots at bottom)
- Go to Settings > Privacy
- Tap on Clear Browsing Data
- Select the time range as All Time
- Check Cookies, Site Data and Cached Images/Files
- Tap on Clear Browsing Data
Mozilla Firefox
- Open the Firefox browser and tap on the burger menu icon
- Go to Settings
- Scroll down and tap on Clear Private Data
- Select Cookies and Site Data
- Tap on Clear Private Data to confirm
After clearing the browser cache using the above steps, try opening the image with URL in Pixlr again. This should resolve the issue in most cases.
Trying a Different Browser
If clearing the cache did not work, next you should try using a different browser on your iOS device. Each browser app has its own cache and software issues.
For instance, if you tried Pixlr on Safari earlier, now test it with Chrome or Firefox. Download and install an alternative browser from App Store if you don’t have multiple browsers on your iPhone/iPad.
Then open the same image URL in Pixlr using the new browser. Check if the “Open image with URL” error persists or gets resolved.
Using a different browser app isolates the issue to Safari only. If Pixlr works normally in Chrome but not in Safari, then you can deduce the problem lies with Safari settings or installation.
You can also try resetting Safari to default settings if changing the browser fixes Pixlr. Go to Settings > Safari > Advanced > Website Data > Remove All Website Data.
Using Pixlr Help & Support
If you still see the “Open image with URL” error in Pixlr on all browsers, reach out to Pixlr customer support for further assistance.
You can access Pixlr Help & Support by:
- Tapping on the Profile icon in Pixlr
- Going to Settings
- Scrolling down and choosing Help & Support
This will open the Pixlr knowledge base and FAQ articles on common issues. You can browse relevant topics or use the search bar to find fixes for the URL error.
If you cannot find a solution in the Help Center, tap on Contact Us and send an email to the Pixlr support team. Explain the error you are getting and provide details like iOS version, Pixlr app version, and browser used.
Pixlr developers may be able to identify and resolve the actual cause of the problem. You can also receive personalized troubleshooting steps from their technical support to fix the issue.
Common Workarounds
While waiting for an official fix, also try these general workarounds that have helped some users:
- Update Pixlr app to latest version
- Update iOS to newest available version
- Try over Wi-Fi instead of mobile data
- Use simplified image URLs without special characters
- Open image first in browser before Pixlr
- Disable browser privacy blockers temporarily
- Allow pop-ups in browser settings
- Reinstall Pixlr app
- Restart your iPhone/iPad
One of these may end up resolving the ambiguous “Open image with URL” error for you.
Conclusion
The “Open image with URL” message in Pixlr for iOS can be frustrating, but thankfully there are a few troubleshooting steps you can try to get past it. Start with clearing browser cache and trying other browsers. Reach out to Pixlr support if the issue persists. Implementing general workarounds like app updates and restarting your device can also help fix this problem.
With some patience and testing, you should be able to resolve the URL opening error in Pixlr. This will allow you to access all editing tools seamlessly, so you can focus on creating amazing photo edits on your iPhone and iPad.