The Kindle app on iPadOS allows you to read Kindle ebooks on your iPad or iPad Pro. However, sometimes the app may stop working or crash for no apparent reason. Don’t worry – there are several troubleshooting steps you can try to get the Kindle app up and running again on your iPadOS device.
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Clearing Cache and Cookies
One of the first things to try is clearing the cache and cookies for the Kindle app. Over time, the cache and cookies can get corrupted or too large, which can cause performance issues or crashes.
To clear the cache and cookies:
- Open the Kindle app on your iPad.
- Tap on the profile icon in the top left.
- Select “Settings” from the menu.
- Scroll down and tap on “Clear Cache” and “Clear Cookies”.
This will wipe the temporary data stored by the app and give it a fresh start, which could resolve any software glitches.
Checking Your Network Connection
Issues with the Kindle app may also stem from network connectivity problems. Make sure your iPad is connected to a stable, high-speed internet connection – either WiFi or cellular data.
Poor connections can disrupt the Kindle app from retrieving book data or syncing your library properly across devices. Try switching between WiFi and cellular if one isn’t working. Also move closer to your router if on WiFi or try resetting your router.
Hard Resetting Your iPad
If network issues are ruled out, another option is to hard reset your iPad. This will wipe the entire device back to factory settings.
To reset:
- Go to Settings > General > Reset
- Tap “Erase All Content and Settings”
- Enter your passcode if prompted
This will erase all your data and settings, so make sure to backup anything important first. Resetting the device forces all apps, including Kindle, to start from scratch which can resolve software bugs.
Checking Available Storage
The Kindle app needs free storage space to download and sync ebooks properly. If your iPad is low on storage, it can lead to poor performance or crashing of the app.
Go to Settings > General > iPad Storage to see how much free space you have. If it’s low, delete unused apps, photos, or media to free up storage. The Kindle app needs at least 500MB – 1GB of available storage to function smoothly.
Deleting and Reinstalling the App
If you still can’t get the Kindle app working, delete the app and reinstall a fresh copy from the App Store.
To delete:
- Touch and hold the Kindle app icon until it starts wiggling
- Tap the “X” to delete
Then open the App Store, search for Kindle, and tap “Get” to install again. This will ensure you have the latest version of the app, with any bug fixes or improvements.
Updating Your Operating System
Check that both your iPadOS and the Kindle app are updated to the latest versions. Bug fixes, optimizations, and improvements in new versions could resolve your issues.
To update iPadOS:
- Go to Settings > General > Software Update
- Install any available updates
You can also open the App Store, go to Updates, and check for Kindle app updates. Keeping both iOS and apps updated is key for the best performance.
Resetting Network Settings
As a last resort, you can reset just your network settings which clears any stored connection details or problems and starts fresh.
To reset network settings:
- Go to Settings > General > Transfer or Reset iPad
- Tap “Reset”
- Choose “Reset Network Settings”
- Enter passcode if prompted
This will wipe just WiFi passwords and other network details, but keep your data intact. Resetting the connections can help if there are underlying network issues disrupting the Kindle app.
Contacting Amazon Support
If all else fails, reach out to Amazon’s customer support for further troubleshooting. They may be able to diagnose deeper issues with your account or have other solutions.
You can contact them via:
- Online chat in the Kindle app
- Email kindlesupport@amazon.com
- Phone call
Amazon’s tech support has more tools at their disposal for fixing the Kindle app on your specific device. Contact them for personalized help getting the app operational again.
Troubleshooting Tips Summary
Here is a quick summary of the troubleshooting steps for getting the Kindle app working again on your iPadOS device:
| Troubleshooting Step | Details |
| Clear cache/cookies | Deletes temporary app files causing issues |
| Check network connection | Switch between WiFi and cellular data |
| Hard reset iPad | Wipes device back to factory settings |
| Check available storage | The app needs 500MB – 1GB free space |
| Delete and reinstall | Gets fresh install of latest app version |
| Update iPadOS and app | Install newest updates with bug fixes |
| Reset network settings | Clears any network issues without wiping data |
| Contact Amazon support | Get help diagnosing deeper problems |
Conclusion
With persistence and systematically working through these troubleshooting tips, you should be able to get the Kindle app working again on your iPad. Start with simpler steps like clearing cache and cookies, then work up to more advanced options like resetting your device or network settings if needed.
Keep the app and iPadOS up to date and make sure you have sufficient storage. Reach out to Amazon’s excellent customer support if problems persist across troubleshooting efforts. With a bit of diligence, you’ll be back to reading Kindle books on your iPad in no time.