Yesterday, my friend, who owns an iPhone 14 Pro, told me that he was not receiving texts from his girlfriend, who owns an Android smartphone. I told him to check the network on his iPhone 14 and the message center number on his Android, but everything was fine.
I thought at first that it might be a bug in the new iOS 16 update, but when I sent him an iMessage from my iPhone, it arrived on his iOS device without any problems.
When I tried to send them a text message from another Android device, it did not arrive on the iPhone 14. I had no trouble sending or receiving messages from Android or iOS on my iPhone 13 Pro.
Thus, I came to the conclusion that this is a common problem with iPhone 14 users. So, to help all the iPhone 14 owners who face the same problem, I have created this guide.
I personally tested the following troubleshooting methods on my friend’s iPhone 14, and they were effective in resolving the issue. Therefore, you can trust the reliability of these solutions.
Solution 1. Turn on Airplane Mode and Restart Your iPhone 14
In order to solve any issue on an iOS device, start with the basics. Disconnecting the internet connection and rebooting the iPhone 14 really can help, and it really helped on my friend’s device.
- Enable Airplane Mode from the Control Centre.
- Press and hold the Volume Up key and the Power button at the same time.
- Slide the “Switch off” toggle to turn off your iPhone.
- Wait for 30 seconds and press the power key until you see the Apple logo.
- Disable “Airplane Mode” and try again.
This is likely to solve the problem of the iPhone 14 not receiving texts from an Android. I tried it, and it worked, so I would suggest trying this first. If the problem is still persistent, go for the next solution.
Solution 2. Check Message Settings
If the previous method doesn’t solve the issue, you should look into the settings of the Messages app.
Navigate to Settings => Messages => SMS/MMS, and make sure that MMS and Grouping Messaging are enabled.
If a person is sending a multimedia message, or MMS, it cannot be received on an iPhone if this setting has not been enabled in the settings.
Solution 3. Check the Blocklist
I have seen my father block several contacts on his phone unintentionally. So, this might be the case with you as well.
The “Block this caller” option can be found at the bottom when you open any contact details, and it might have been taped by mistake.
Hence, open that person’s contact details on your iPhone and check at the bottom. If it is blocked, unblock the number.
Solution 4. Reset Network Settings
This is among the last options that you can try to resolve the issue when you are not receiving text messages from an Android device.
Navigate to Settings => General => Transfer or Reset iPhone => Reset => and tap Reset Network Settings.
Solution 5. Contact Your Telecom Service Provider
When nothing works for you, we recommend contacting your carrier. They will help you resolve the issue.
However, you will have to let them know what solutions you have already tried so that they can suggest further steps to take.
If they say the problem is with the phone, you should go to the Apple Store.
Summary
In short, if you have an iPhone 14 and are having trouble getting texts from Android devices, there are a few things you can try to fix the problem. These include turning on and off airplane mode, checking the message settings, checking the blocklist, resetting network settings, and contacting your telecom service provider. If all of these steps fail, it may be necessary to visit an Apple Store to address any potential hardware issues with the phone.