The Libby app allows you to borrow ebooks, audiobooks, magazines and more from your local library. It’s a very popular app, but sometimes you may encounter issues with it not working properly on your iPhone. Thankfully, there are several troubleshooting steps you can try to get the Libby app up and running again.
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Introduction
The Libby app not working can be frustrating, but the good news is that there are a number of potential solutions. This guide will walk you through the basic and advanced troubleshooting steps to try if you are having problems with Libby on your iPhone.
Following some general troubleshooting practices, checking for app issues specific to Libby, and contacting Libby support if needed, you should be able to resolve most problems with the app. Read on to learn how to get Libby working again on your iPhone.
Basic Troubleshooting Steps
Here are some basic general troubleshooting steps to try first when Libby is not working properly on your iPhone:
Close and Reopen the App
If Libby is frozen or acting buggy, try force closing the app completely and reopening it. To do this:
- Double click the Home button on your iPhone to bring up the multitasking view.
- Locate the Libby app preview and swipe up on it to close the app.
- Open the Libby app again from your Home screen.
Restarting the app this way can clear out minor glitches that may be causing problems.
Restart Your iPhone
Restarting your iPhone is another simple step that can solve app issues. To restart:
- Hold down the side/power button until the “Slide to power off” prompt appears.
- Slide the power off slider to turn off your phone.
- After 30 seconds or so, hold down the side/power button again to boot your iPhone back up.
Once restarted, open Libby again to see if that fixed the problems.
Remove and Re-Add Cards
If Libby is having trouble accessing your library cards and loans, try removing all cards from the app and adding them again:
- Open Libby and tap the “Hi, name” section at the bottom.
- Tap “Manage Cards”.
- Tap the 3 dots next to a card and choose “Remove Card”.
- Remove all cards this way.
- Tap the + button and re-add your library cards by entering your card number and PIN again.
This should reset your account and connections in the Libby app.
Additional Troubleshooting Steps
If you still have issues after trying the basic troubleshooting steps above, here are some additional things to try:
Update the Libby App
Check to make sure you have the latest version of the Libby app installed. The developers often release updates to fix bugs and problems, so updating Libby may resolve your issues.
To update Libby:
- Open the App Store on your iPhone.
- Tap your profile icon at the top right.
- Scroll down to see a list of your installed apps that have available updates.
- If Libby is listed, tap “Update” to download the latest version.
Once updated, open Libby to see if the problems persist.
Check Available Storage Space
If your iPhone is low on storage space, apps can have trouble functioning properly. Make sure you have enough available storage for Libby to work well:
- Go to Settings > General > iPhone Storage to see your available space.
- Or in Settings, tap your Apple ID banner > iCloud > Manage Storage > Backups to check space used by backups.
- If your phone is low on space, delete unused apps, messages, photos, and files to free up room.
With more available storage, close and reopen Libby to see if performance improves.
Try a Different Wi-Fi Network
Connectivity issues may disrupt Libby. If you are on Wi-Fi, try switching to a different Wi-Fi network or using your mobile data instead:
- Turn off Wi-Fi on your iPhone.
- Open Libby using your cellular data connection.
- Browse and try downloading a book to test if Libby works properly without Wi-Fi.
Switching networks forces Libby to reconnect to the library which may resolve temporary glitches.
Specific Libby Troubleshooting
If Libby is still not working properly after the general troubleshooting steps above, here are some Libby-specific issues and fixes to try:
Update Android System WebView/Chrome
If you are using Libby on an Android phone, updating these system components can fix Libby problems:
- Open the Play Store app.
- Search for “Android System WebView” and update if available.
- Also check for any Chrome updates and install them.
These updates can resolve underlying issues affecting apps like Libby.
Delete/Redownload Loaned Book Files
For issues with previously loaned books not opening in Libby:
- Open Libby and go to Shelf > Loans.
- Tap “Manage Loan” for the problem book.
- Tap “Delete Download” to remove the local file.
- Borrow the book again to redownload the file.
Deleting and redownloading the loan file may resolve corrupted or incompatible book files.
Verify Library Card
If Libby is not recognizing your library card:
- Open Libby and tap the “Hi name” section.
- Tap your library card to open details.
- Verify the card number and PIN are entered correctly.
- If needed, remove the card and add it again by entering the details.
Double check that your library card is set up properly in Libby.
Contacting Libby Support
If you still can’t get Libby working after trying all of the above troubleshooting, reach out to the Libby support team for further help:
- In Libby, go to Shelf > Help & Support and tap “Contact Support”
- Or visit and select Libby as the product.
- Explain the issue you are having with details on when it began and what you’ve tried so far.
The Libby support team may be able to provide specialized troubleshooting tips or identify bugs that need to be fixed.
Ensure Device and OS Compatibility
As one final check, make sure your iPhone device and iOS version are still supported by the installed version of Libby:
- In Libby, go to Shelf > Help & Support and tap “About Libby” to see the minimum OS version.
- On your iPhone, go to Settings > General > About to check your current iOS version.
- Compare your device and iOS version to the minimum requirements.
Upgrading your device or iOS may be necessary if your hardware and software is too outdated.
Conclusion
With the Libby app, you can access thousands of ebooks, audiobooks, magazines and more from your local library. But issues with the app not functioning properly can prevent you from enjoying this resource.
Hopefully by working through the troubleshooting techniques outlined in this guide, you can get Libby working again on your iPhone. The key steps include restarting the app and device, removing and re-adding library cards, looking for Libby and iOS updates, freeing up storage space, switching Wi-Fi networks, and contacting Libby support if needed.
Following this advice should help you resolve most common problems with Libby. So you can go back to borrowing and reading your favorite books and audiobooks from the library.
