The Kindle app allows you to read ebooks from Amazon on your iPhone, iPad, or iPod Touch. It syncs your books, bookmarks, notes, and reading progress between devices. But sometimes the Kindle App not working on iOS. If your Kindle app is crashing, freezing, or having other issues, there are several things you can try to get it working again.
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Troubleshoot Kindle App not working on iOS
Basic Issues First
Before diving into more complex solutions, try these basic troubleshooting steps first:
Check Account Info
Make sure your Amazon account information is up to date in the Kindle app. Go to Settings > Account in the app and confirm your email, password, and other account details are correct. If you changed your Amazon password recently, you may need to re-enter it in the Kindle app.
Connect to WiFi or Mobile Data
The Kindle app requires an internet connection to sync books, notes, and reading progress. Make sure your iOS device is connected to a WiFi or mobile data network. If you’re on WiFi, try toggling WiFi off and on or connecting to a different network.
Update the App
An outdated version of the Kindle app can cause problems. Open the App Store on your iOS device and check for any available updates to the Kindle app. Tap ‘Update’ to install the latest version.
Force Quit and Reopen the App
Sometimes restarting the app can clear up minor glitches. Double-click the Home button and swipe up on the Kindle app preview to force quit it. Then reopen the app and see if the issues are resolved.
Clear App Cache and Data
Clearing the cache and data for the Kindle app will erase temporary files that may be corrupted and causing problems. Here’s how to do this:
Step#1. Open your iOS Settings app.
Step#2. Tap General > iPhone Storage (on iPhone) or iPad Storage (on iPad).
Step#3. Find the Kindle app in the list and tap on it.
Step#4. Tap Offload App, then tap Offload again to confirm. This will delete the cache and temporary data for the app.
Step#5. Reinstall the Kindle app from the App Store. Then sign in again with your Amazon account.
Step#6. Clearing the cache forces the app to re-download its data and start fresh. This often resolves app freezing, crashing, or loading issues.
Change App Region Settings
If your Kindle app gets stuck on the loading screen, it may be due to a mismatch between your Amazon account region and iPhone region. Here’s how to check and fix this:
Step#1. On your iPhone, go to Settings > General > Language & Region.
Step#2. Make note of your Region setting.
Step#3. On a computer, visit Amazon and go to Your Account > Manage Content and Devices.
Step#4. Look under Settings and find your Country/Region setting.
Step#5. If the iPhone and Amazon region settings don’t match, change one to match the other.
Step#6. Restart your iPhone and reopen the Kindle app.
Matching up the region/country settings between your device and Amazon account often resolves loading issues.
Reinstall the Kindle App
If you’re still having Kindle app problems after trying the above steps, uninstalling and reinstalling the app may be necessary.
Here’s how to do that:
Step#1. Hold down the Kindle app icon until it starts wiggling.
Step#2. Tap the X icon to delete the app.
Step#3. Open the App Store and reinstall the Kindle app.
Step#4. Sign in to the app again with your Amazon credentials.
Reinstalling will give you a clean slate for the Kindle app and data. You may need to re-download books, but your notes, bookmarks, and reading progress are stored in your Amazon account so they will sync back.
Update Your iPhone Software
An outdated version of iOS can sometimes cause app glitches. Go to Settings > General > Software Update and install any available updates for your iPhone/iPad software. Major iOS updates in particular can resolve app issues.
Restart Your iPhone
If you’re unable to fix the Kindle app by updating iOS, try restarting your iPhone. Hold down the Side/Power button until the “Slide to power off” prompt appears. Slide to turn off your phone. Wait 30 seconds, then turn your iPhone back on. Restarting will clear out memory and can resolve app crashes or freezes.
Contact Amazon Customer Support
If all else fails, reach out to Amazon’s customer support for further troubleshooting. They may be able to diagnose the issue or reset your account on their end to resolve problems with the Kindle app.
You can contact them by email, phone, or chat:
- Email:
- Phone (US): 1-866-321-8851
- International numbers: amazon.com/gp/help/customer/display.html/ref=hp_200699130_cont_device?nodeId=201331410
- Chat: Go to and click “Help” > “Kindle Help” to start a chat session
Amazon’s customer service can provide individualized troubleshooting to get your Kindle app up and running again.
Common Kindle App Problems and Fixes
Here are some specific issues you may encounter with the Kindle app and how to resolve them:
App Freezes/Crashes on Launch
- Update app
- Reinstall app
- Restart iPhone
Can’t Log In
- Double check account credentials
- Reset password if needed
- Clear app cache/data
Books Not Appearing
- Check for iOS/Amazon region mismatch
- Restore downloads in Manage Your Content and Devices
App Stuck on Loading Screen
- Check for iOS/Amazon region mismatch
- Clear app cache and data
- Uninstall and reinstall app
Syncing Issues
- Enable WiFi/mobile data
- Disable restrictions under Settings > General
- Check Manage Your Content and Devices for issues
Page Turn Issues
- Update to latest Kindle app
- Try different gestures like tap or swipe
- Test on another book
Crashing on iPhone X or Higher
- Update to latest iOS and Kindle app
- Reset app preferences under Settings
- Contact Amazon support
Preventing Kindle App Problems
Here are some tips to help avoid issues with the Kindle app in the future:
· Keep the app updated through the App Store
· Install iOS updates promptly
· Use a steady WiFi or mobile data connection
· Don’t overload your device with too many apps
· Backup your device regularly
· Monitor your Amazon account for any issues
· Contact Amazon support at the first sign of persistent trouble
Following these best practices will help keep your Kindle app experience smooth. But should problems occur, use the troubleshooting steps in this guide to get the app working properly again.
Conclusion
The Kindle App not working on iOS brings the capability to read all your ebooks acquired from Amazon to your iPhone or iPad. It offers a seamless reading experience across devices. But app glitches can interrupt your reading. Using the troubleshooting techniques in this guide, you can quickly diagnose and resolve any Kindle app issues you encounter on your iOS device. With a few simple fixes, you can get back to enjoying your ebook library anywhere you go.
Summary of Troubleshooting Tips:
· Update app and iOS software
· Reinstall the Kindle app
· Check account credentials
· Clear app cache and data
· Ensure WiFi/mobile data connection
· Match iOS and Amazon region settings
· Restart your iPhone
· Contact Amazon customer support
Following the step-by-step instructions above will help you pinpoint and fix any Kindle problems on your iPhone or iPad. Amazon’s excellent customer service is also available for additional support. With these troubleshooting techniques, you can continue enjoying uninterrupted reading on your iOS device.