Apple Music is a popular streaming music service from Apple that gives users access to over 90 million songs. It allows you to stream music, download music for offline listening, and gives you access to exclusive content. However, sometimes Apple Music doesn’t work as expected and songs won’t play or the app won’t load. Here are some troubleshooting tips to try and get Apple Music working again.
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Sign Out and Sign Back In
One of the first things to try if Apple Music isn’t working is to sign out of your Apple ID account and then sign back in. This resets the connection between your account and Apple Music.
To sign out:
Step#1.Open the Settings app on your iPhone, iPad or iPod touch.
Step#2.Tap on your name at the top of the screen.
Step#3.Tap “Sign Out”.
Confirm that you want to sign out. This will sign you out of your iCloud account and all associated services, including Apple Music.
Once signed out, you can sign back in with your Apple ID and password. Make sure you are connected to the internet when you sign back in. This reconnects your account with Apple Music and often resolves playback issues.
How to Restart Your Device
Restarting your iPhone, iPad, Mac or Apple TV refreshes the operating system and clears any minor glitches that could be preventing Apple Music from working properly.
To restart an iOS device like an iPhone or iPad:
Step#1.Hold down the Power button until the “Slide to power off” prompt appears.
Step#2.Slide the power off slider to turn off your device.
Step#3.After 30 seconds, hold down the Power button again until you see the Apple logo to turn your device back on.
To restart a Mac:
Step#1.Click on the Apple menu in the top left corner of the screen.
Step#3.Click “Restart” to confirm.
The device will shut down and automatically restart after a few minutes.
Restarting can force quit any stalled apps or processes and refresh Apple Music’s connection. Make sure to test Apple Music again after restarting to see if the issues persist.
How to Update Your Software
Ensuring your software is up-to-date is key for Apple Music working correctly. Software updates often contain bug fixes, performance improvements and optimizations.
On an iPhone, iPad or iPod touch, you can update iOS software by going to Settings > General > Software Update. On a Mac, go to System Preferences > Software Update.
The Apple TV will automatically check for updates but you can manually check by going to Settings > System > Software Updates.
Install any available updates for your device and the Apple Music app. Keeping your operating system and Apple Music app fully updated can prevent many technical issues.
How to Check Your Internet Connection
Since Apple Music relies on streaming music over the internet, an unstable or slow internet connection can cause playback failures and other issues.
First, make sure your device is properly connected to a stable Wi-Fi or cellular data network. Try moving closer to a Wi-Fi router if the connection is weak.
Run a speed test at Speedtest.net to verify your actual internet speeds. If your download or upload speeds are lower than expected, contact your internet service provider for assistance.
As a test, you can also try temporarily disabling your home Wi-Fi and switching to cellular data, or vice versa, to see if Apple Music problems persist. This can determine if the issue is with your network.
A strong, fast internet connection is essential for Apple Music. Contact your ISP or try troubleshooting your home network if Apple Music problems seem connectivity related.
How to Verify Your Apple Music Subscription
You need an active subscription to access the full Apple Music library and features. If your subscription has expired or payment failed, that can stop Apple Music from functioning correctly.
On an iPhone or iPad, go to Settings > [Your Name] > Subscriptions to see your current Apple Music status. It should say “Active” with a renewal date if you have an active subscription.
On a Mac, check the Music app or App Store app for your subscription status. Go to Account > View My Account and you should see Apple Music listed under your active services if fully subscribed.
If Apple Music says “Expired” or “Inactive”, you need to renew your subscription to regain access. Make sure your payment method is valid. Resolving any billing issues will let you use Apple Music again.
How to Reset the Music App
If Apple Music isn’t working properly on a Mac computer, resetting the Music app can help resolve persistent glitches and errors.
Here are the steps to reset the Music app on a Mac:
Step#1.Hold down the Option and Command keys while launching the Music app.
Step#2.A dialog will appear asking “Are you sure you want to reset the app?” Click “Reset”.
Step#3.The Music app will restart. You may need to sign in again.
Resetting will clear the Music app’s cache and data, refresh the login connection, and may resolve odd behaviors. Try playing Apple Music again afterwards to see if the reset helped.
You can also try checking for macOS updates in System Preferences to ensure your Mac is running the latest software. Updates often include Apple Music fixes.
How to Disable Security Software Temporarily
Antivirus software, firewalls, VPNs and other security services can sometimes interfere with Apple Music and cause streaming errors or connectivity issues.
As a test, try temporarily disabling any security software on your computer to see if it is blocking Apple Music in some way.
On a Mac, exit out of any firewall or anti-virus apps. On Windows, you can disable security software by right-clicking on the program icon and selecting “Quit” or “Exit”.
Don’t leave security software disabled permanently, but this can help narrow down if something is interfering with Apple Music. Re-enable your security software after testing Apple Music.
How to Contact Apple Support
If you still can’t get Apple Music working after trying these troubleshooting tips, you may need to contact Apple for support.
You can get support for Apple Music issues by:
- Calling Apple Support at 1-800-275-2273
- Starting a live chat at https://support.apple.com
- Scheduling an appointment at an Apple Store
Be ready to provide details about when the issue started happening, what troubleshooting you’ve tried, your Apple Music subscription status, and the devices/operating system versions affected.
Apple Support can run deeper diagnostics, reset your account if needed, and potentially offer additional troubleshooting or solutions to get Apple Music working properly again.
Apple Music provides access to a vast music library and unique content, but technical problems can arise at times that prevent it from working properly. By signing out and back in, updating software, verifying subscriptions, disabling interfering security apps, resetting the Music app on Mac, and contacting Apple Support, you can troubleshoot and fix most common Apple Music issues. With music streaming now central to how many people listen to music, take the time to diagnose and resolve any Apple Music problems so you can keep the music playing.
Table of Troubleshooting Tips
|Sign out and sign back in
|Sign out of Apple ID, then sign back in to reset connection
|Force quit apps and refresh operating system
|Update iOS/iPadOS, macOS, Apple Music app
|Check internet connection
|Ensure Wi-Fi or cellular is working well
|Verify Apple Music subscription
|Check subscription is active in Settings or Account
|Reset Apple Music on Mac
|Clear cache and refresh app on Mac
|Disable security software
|Antivirus or firewall may interfere, disable temporarily
|Contact Apple Support
|Get additional help diagnosing issues